Hop on-hop-off tour met grote bus in Los Angeles

Customer service is horrible. Didn’t end up taking this bus because I couldn’t get anyone to tell me where I could catch the bus. I was told to wait in front of the Dolby Theatre by their customer service and did so for over 30 minutes only to learn the bus does NOT stop there. Still not sure if I’m getting a refund even though was told I would. Texting customer service through the app I got disconnected 3 times conveniently during discussions regarding refund. Do NOT purchase tickets through app!! Buy in person whatever tour you use!

Didn’t like it I wish they will stop for 15 min so we can take picture, didn’t expect it that way waiting is bad.

Very nice experience on this big bus. We do it in all the big cities it’s a easy way to get around and then to get a quick tour for a relatively inexpensive price. Automated trip guide was quite good and interesting. Not as long the route as most cities but definitely was about an hour and a half round-trip with numerousLocations of interest to get off at.

Not a live tour just pre recorded. Narration did not match up with the sights due to traffic. Recording would stop mid sentence and jump to next attraction. Have always liked big bus tour. Will not use again.

Driver had a great sense of humor and was very knowledgeable. Great historical perspective of Los Angeles.

After driving around in a rental car I quickly became depressed with the homelessness and filthy roadways, so we decided to purchase a tour to get a better view of LA. The flexibility of the hop on hop off option was just what my family needed. So whenever we got tired of walking, we got on the bus. The on-site representative (Jamie...I believe) was very helpful. I would recommend updating the recorded tour to reflect the building structure updates and try to include new artist/ actors information for the younger generation.

We we t got the last tour of the day, I’ve been on many Big Bus tours all over the US, they are always awesome, except this one. It was boring, not because of the city, the guy didn’t give headphones, I had to seek them out, the ear jack didn't work 1/3 of the time, they messed up the channel for their non live tour that was always misaligned with the actual building it was talking about by about 3 min so you couldn’t see what they were talking about. It was a prerecorded tour. They didn’t seem to care at all. The facts were outdated and gave very little interesting facts as it was. I do not recommend this tour at all.

We were disappointed by this tour . The buses ran every 30 minutes and were not scheduled to accommodate the transfer between the red and blue loop . At the transfer point there were 3 beach loop buses idle while no Hollywood tour bus available. We were not able to get off and visit any stops because of the time constraints since the last bus back to the beach was at 3 pm .

Many of the stops for this bus tour were not clearly signposted so difficult to find, waiting times for buses were sometimes long, more interesting information about popular landmarks could be improved and later times for last buses would be better. Overall we found it quite an interesting tour but expensive for what you get, would probably choose cheaper public transport next time for main sights visited.

The route is stock standard for all companies. Audio is provided through head phones, with personal narration or recorded option (provided in several languages). The narration was disappointing with several guides. Rudd was a breath of fresh air though as he gave clock number directions with sights, insightful guidance and was really cheerful (thanks Rudd). Sound quality on the provided headset was 3/10 Wear sunscreen and a hat in the top of the bus and be ready for heat stroke if seated on the bottom deck. Air conditioning is not adequate, contributing to nausea (one child vomited). I’d recommend spending a few more bucks and going with a higher rated company.