ATV-eilandtour (strandvakantie, lunch, gratis tropische drankjes & rumcake-souvenir)

Dear Alexis, Please allow me to elaborate publicly on this matter for the benefit of the traveling public since you made such serious insincere and false allegations against our company. It is understandable that you are disappointed that you did not participate in our very popular Island ATV tour with 9am departure on Saturday 19th November, however you are showing lack of consideration for your fellow travelers who booked the same tour. First of all, our tour did not leave early, our tour left on time. You were late for the tour. All of our tours depart on time and keep a strict discipline schedule to ensure that our travelers arrive back on time. We don’t want travelers to miss their cruise ships, other excursions they may have booked or other plans scheduled etc. We sent a communication to you the day prior to your tour date informing you that if you don’t make it in time for your 9am departure, we will then accommodate you on the 1pm departure. You didn’t reply. You booked a 9am departure but was unable to make it to the meeting point at the instructed time because your ship was not scheduled to arrive in time. We then offered to accommodate you on our 1pm departure but your ship was scheduled to leave at 5pm which meant you will need to be back on the ship by 4:30pm. The tour is approximately 3-31/2 hours long which is pushing it. You then wanted to know if you can do the tour and leave early via taxi. We tried to explain all the uncertainties surrounding your suggestion and decided that it would be best to cancel your tour and offer a full refund because we did not want to be responsible for you missing you cruise ship. You made a false statement that we didn’t want to refund you. All refund requests can only be completed with our approval. We told you we would issue you a complete refund and that’s exactly what we did. We tried our best to accommodate you since you missed your original scheduled departure and displayed great corporate ethics and compassion by authorizing a complete refund despite TripAdvisor refund policy that clearly states that there are No refunds within 24hrs of tour date. We sincerely empathize with you and apologize for the inconvenience and hopefully next time when you return, you’ll give us the opportunity to show you why we’re TripAdvisor #1 activity in Nassau in 2019 & 2021.