Alcatraz Early Morning Access Tour met lunchkrediet!

Thank you for this! You mean so much to us and we love guests like you! We send out a lengthy step by step guide two days prior and some do not read it. That only causes tension on day of and often leads to a bad review. We do our best to get everyone the information they need with diligence. We thank you for your business.

Hello! Just to show accurate notes: We stated our early tour departs at a time slot of 10a or 11am to which we secured 11am for you. It was delivered just as promised in our sales as. Alcatraz first tour of the day is 10am and 11am during covid season restrictions. We are glad you enjoyed the package!

Sorry you were dissapointed. This package is up front in saying that your time is between 10a to Noon and you were given noon tickets. We issued you what was promised. We apologize for the wait that you had but a wait is something nobody can control. We delivered what was promised in the agenda but apologize it was not up to your specific time slots. We did advise in advance to go early and put your name on the wait list as social distance in place there may be a wait.

We delivered the ticket time frame that what was promised in the sales ad but apologize that the time slot was not your ideal time slot. We apologize that there was a wait and you chose not to wait even tho we advised to get your name on the reservation list early.

BRRRR! It was so warm in San Francisco this weekend yet cold as can be on the island! We hope the cold did not bother you from enjoying your day. We hope you enjoy the rest of your stay in San Francisco.

When we first designed this premium package many years ago it was for people like you! We wanted our guests to get a jump start on their day by avoiding the rush that typically comes with a busy day at Alcatraz. Thank you for this awesome review!

Glad we could get you on Alcatraz when it was sold out! You are so lucky! We had to turn down five families that couldn’t go this weekend since we sold out. Here is cut and paste from the sales page we sell: "Round-trip ferry to/from Pier 33 and Alcatraz Island $15 Food Credit Fisherman's Wharf Vendor $15 same day food credit towards Wharf restaurant of this tour operators choice. " This is an Alcatraz combo that includes a basic lunch credit. $30 at Applebees covered an entire meal for both you and your wife; and an appetizer as well. That is why we choose this location! Some people pay $30 a person per plate in The Wharf at upscale restaurants! We simply can not justify doing that to your family. We provided everything we informed you of in our advertised program. The food amount is posted well in advance, at time of booking, and when we send your group sales Alcatraz voucher. It is far from a surprise! We advise future guests who care more about food and less about Alcatraz to book an expensive food package instead. The focus of this package is Alcatraz! Have a safe trip home!

Sorry but this is not a scam at all! We have had hundreds of satisfied guests. Scams are intended to defraud which we provided a service and all components were provided as stated when a schedule is sold out. Your date was originally sold out and last minutes cancels must have become available. Future guests should not always count on tickets being easily available as dates do sell out even on holidays, off peak weekends and certain off season dates. Restaurant voucher is valid when they open for the day and is valid the entire day until they close at night as stated well in advance.

One of our most popular packages we sell! It may cost a little more than standard packages but it is worth it for the less crowded atmosphere to not feel rushed. We are so happy that you had a good time!

We were so happy to see you and glad that you had a good time with us!!