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Alcatraz met Bay Cruise

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San Francisco, Verenigde Staten
15

Vanaf US$ 139,00

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Veerboot retour vanaf Alcatraz vanaf Pier 33
Audiotour op Alcatraz Island 45min
Entree / toegangsprijs tot het eiland Alcatraz
Cruise gedurende 60 minuten
Vervoer van en naar de Pier 33 of Pier 39 (maak uw eigen weg daarheen)
Eten en drinken

Vertrekpunt

San Francisco, Californië 94133, Verenigde Staten

Gegevens terugkeer

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  • U ontvangt op het moment van boeken een bevestiging
  • Rolstoeltoegankelijk
  • Toegankelijk voor kinderwagens
  • Dichtbij openbaar vervoer
  • Kinderzitjes beschikbaar
  • Rolstoeltoegankelijk vervoer
  • Geschikt voor vrijwel alle reizigers
  • Er nemen maximaal 20 reizigers deel aan deze tour/activiteit
  • UITGEVOERD DOOR Must See

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Beoordelingen

4,0
star-4
23 beoordelingen
2 sterren
0

Beoordelingen van Viator-reizigers

Showing 1-10 of 23 reviews
star-5
Alcatraz was geweldig
perryedinger
, jan. 2020
Zeer goede communicatie voorafgaand aan de cruise. Toen ik hulp nodig had, waren ze erg behulpzaam. Het was een hele leuke dag
HelpfulHelpful
star-1
Ik heb de verkeerde kaartjes gekocht
João M
, nov. 2019
We kochten onze kaartjes voor een Alcatraz-reis en een boottocht rond de gouden poort. Toen we op de plek kwamen waar we moesten zijn. plukken. up. onze tickets, niemand kon onze tickets vinden of ons vertellen wat we moesten doen, dus belden we het bedrijf. Ze vertelden ons dat ze het ticket niet konden vinden voor de dag die we hadden gekocht, en dat ze de rondleidingen voor de volgende dag doorbraken (dat we niet meer in San Francisco zouden zijn). Ze kwamen overeen ons terug te betalen
icon Reactie van aanbieder , nov. 2019
Dear Joao, we understand your frustration. Unfortunately we had the tickets for the day after. We are sorry for the confusion. Next time we will arrange something special for you.
HelpfulHelpful
star-5
Wonderful tour
Marcee
, jun. 2021
The audio tour was very informative & interesting. So glad we were able to experience it. Great tour
icon Reactie van aanbieder , jun. 2021
Hello thank you so much for your words. I am glad you enjoyed this tour. Thank you
HelpfulHelpful1 traveler found this review helpful
star-5
Great San Fran bay introduction
John_R
, jun. 2021
I actually booked this package for the Alcatraz tour, but so glad that I did both that and bay cruise. Both trips were a great introduction to San Fran bay and really enjoyed both!
icon Reactie van aanbieder , jun. 2021
Thank you John for your review. We are happy that you did enjoy both tours. You are so lucky to visit this year Alcatraz. With the Pandemic there is only 5 departures a day instead of more that 20 with half capacity per boat. There is an incredible low availability! There is a lot of pressure and last minutes changed from Alcatraz departure make it very very challenging for us. But we do the best to make sure our guest have a good experience.
HelpfulHelpful1 traveler found this review helpful
star-1
Bad experience, illegal buy and no reimbursement!!
Omar
, jun. 2021
It was not a legal buy. The police from the ferry came out and told us that we payed an illegal company which has nothing to do with them for this tickets. Also they were amazed at the price we got for them! Really really unpleasant experience and although I mentioned this, the company won’t give me back my money!!!!!!!!!! Nobody at the Pier 33 knew Hocine nor the company!
icon Reactie van aanbieder , jun. 2021
Dear Omar , I am sorry that you are sharing wrong informations. If we were an illegal company how could you go on the tour? You paid the right price because you have 2 tours included and not just Alcatraz. First you didn't ask a refund and secondly why would you ask for a refund if you did all the tours you were supposed to do and that you paid for?
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star-1
DO NOT BUY ALCATRAZ TICKETS HERE!!!
StephanieE
, jun. 2021
Do not use this service. We went to get our Alcatraz tickets and they couldn't locate our prepaid tickets anywhere. I even got on the phone to call Viator to resend the email with the tickets, but it STILL didn't have the information they needed. The Alcatraz ticket lady gave me advice to never use a 3rd party. Instead, book your tickets directly with the Alcatraz website.
icon Reactie van aanbieder , jun. 2021
Dear Stephanie and Eric Elg +1 (208)866-3414. I am sorry that you couldn't go on your tour but we sent you by email your tickets the day before. Viator should be able to locate your tickets and help you with that. Also you could contact us and we would be happy to help you. Please contact us and we will figure out something for you.
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star-3
Would have been better with a guide
Donna_A
, mei 2021
It really stunk that the audio suggested cut out fairly quickly. Otherwise ok. Difficult if you have any walking issues.
icon Reactie van aanbieder , jun. 2021
Hi sorry that you had problems with the audio tour. We recommend to download the app "Alcatraz Experience-Audio Tour" and bring your earphones. They have some big golf cart to transport people from point A to B in case you have walking issues.
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star-1
Unprofessional
Avaristo_G
, mei 2021
Do not use Viator. They are very unprofessional. I booked two tickets for my wife and I to do the Alcatraz tour. They changed my times 2 times and sent me vouchers for three other parties of people to didn’t know. I had to wait for these other people I didn’t know to go in with me , these people I never meet had to wait for me to let them go.
icon Reactie van aanbieder , mei 2021
I am very sorry that you feel this way. But Alcatraz is a National Park and it is open to everyone. I am sorry that you thought you will have Alcatraz just for yourself. To visit Alcatraz you will have to take a boat to join the Island with 250 people (half of it during the pandemic) and meet other people that are already visiting.
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star-5
Great Trip! Definitely Recommend Viator!
Bradley_R
, mei 2021
We went to San Francisco with a last minute notice and Alcatraz Tours were sold out. We found a last minute combo tour to Alcatraz which included a Bay Cruise. We booked it since this was our only chance to get on the island. We were scrambling to get as much in during the day and were in major a hurry to figure out how to convert the voucher to a ticket. These guys answered their direct phone number and quickly helped us figure everything out...and, got us on the Alcatraz Tour an hour earlier which really helped us out. The Bay Cruise was not a disappointment! It took us under the Golden Gate Bridge which was a highlight of the trip and allowed us to scratch the bridge off our list: otherwise, we probably would not have had time to even see it. Awesome trip and I'd definitely recommend Viator.
icon Reactie van aanbieder , mei 2021
Thank you Bradley! I am so happy to hear that I was helpful and that you had a great experience with your tour and with me on the phone to help you out! Alcatraz is amazing and the Bay Cruise part is really nice with the view of the Golden Gate Bridge from beneath! At Must See we do everything to make sure that you all have the best experience because we think that everyone deserve that!
HelpfulHelpful
star-5
Clarify reservations clearly
Cherrie_M
, mei 2021
They change our reservation from 1 pm to 3 pm. So we are not able to do the bay cruise the same day. And when we went to the bay cruise they are all surprised about the reservation. Like they don’t know anything about it. The did a research & got our ticket got a different day. My point is why do reservations if you will encounter problems in booking a trip.
icon Reactie van aanbieder , mei 2021
Dear Cherrie, thank you for your feedback. First I am really glad to know that you liked the tour and you could do both of them. But to circle back, you called me to change your booking dates in a super busy time. Then you wanted to do the tour the original day. The initial tickets were sold and I have to do some magic to get you new tickets for Alcatraz. It is crazy during this period of time. Everybody wants to go to Alcatraz and there is even less tickets than normal time because of the CDC wised recommendations to keep everyone safe 20% of departure boats per day and in each boat 25% of capacity. I told you on the phone and by message all the info to do both tours the same day. I am sorry if I was not clear enough.
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