Muir Woods en Sausalito, tour van een halve dag (optioneel kaartje voor de veerboot naar Sausalito)

Dear Sheral, Thanks for your feedback. We are truly sorry we did not uphold the standards of tour quality and organization we pride ourselves on. Your reservation did not show in our system with the Ferry option included; that is why we did not inform your group about the circumstances before the tour date, and you did not receive any refund yet. I have personally processed it today; as soon as we received your message. It should reflect your account in 2-3 business days. Our apologies for the inconvenience caused. Regarding the stop in Sausalito, we did perform what our standard itinerary offers (60' to 75' stop in Sausalito). I personally understand that 1 hour in Sausalito might not be enough if you want to explore the village in more detail. Still, this 4hour tour allows our customers to visit Sausalito and Muir Woods National Park on a half-day tour only. Once the Ferry operations from Sausalito are resumed, we encourage customers to book the Muir Woods tour package with the Ferry option to enjoy more time in Sausalito and extend their day. To finalize, I understand your cost perception about the kids, but I would like you to consider that Muir Woods entrance is just a portion of the company's costs to run the tour. We are proud to be a tour company that takes care of families, so we don't charge kids under 5 and offer reduced rates for kids under 11 on all of our tours. Please contact me directly on your next visit, and I would be pleased to make arrangements to guarantee that your tour deserves a 5-star review. Xavier Gray Line San Francisco General Manager

Hello Julia, I really appreciate you taking the time to share your feedback and being so open with us. Your review means a lot to us and lets us know we’re on the right track! I'm glad you felt that the tour was set in the perfect amount of time to visit Muir Woods (1h 30') and Sausalito (1h). Looking forward to seeing you again soon and thanks again! Manager Gray Line San Francisco

Dear Chris, We genuinely appreciate you spent some of your time sharing your experiences with other travelers. I believe that Muir Woods and Sausalito is a great tour to enjoy, and when Archie conducts it, it becomes, as you say, a memorable experience. Thanks for your business, and we hope to see you back soon in our tours! Xavier Gray Line San Francisco

Hello Jorge, Thanks for your feedback. We truly value our customer's opinions to keep the quality of our product at the highest level possible. I have discussed your comments with my team, and we are truly sorry we did not uphold the standards of service we pride ourselves on. We agree that an hour in Sausalito might not be sufficient for those customers that want to explore the village in detail. For those customers, we offer the option to book a Ferry ride back from Sausalito to San Francisco so that they can spend additional time in Sausalito. We hope you enjoyed the marvel of the redwood trees at Muir Woods Nationa park, and thank you again for your feedback to keep improving our products. Xavier General Manager