Cooking Classes in Mykonos Greece

Rita, We are extremely surprised to see this review and to be honest we are disappointed by it. We are always open to well-meaning criticism (either just or unjust) from everyone who has visited our home, always accept complaints when we have done wrong, immediately correcting our faults, and we accept our “penalties” or reprimands if such is fair, trying to make amends as best as we can. However, we can’t accept this quite malicious review, which was sent without you ever experiencing the cooking class, clearly to damage our image, just because your refund request was not accepted. We do our very best on a daily basis to show our guests the values we promote through our Mykonian Spiti and we have achieved to set our quality standards to a relatively high level, leaving the vast majority of our guests, not only satisfied by our cooking class, but making them truly part of our big family. Therefore, it really bothers us when someone tries to damage these efforts for their own personal and improper reasons. Having said this, please allow me to set the facts straight: 1) WE did not cancel anything. The booking was booked by you and cancelled by you. For April 9th that you had booked for, we had other participants at our home and operations took place as normal. 2) USA doesn’t forbid anyone from travelling. Thankfully, we have many bookings this year and it looks like we will have more participants than we did the year before covid appeared (2019). Kindly note that 90% of travelers visiting our home are from the USA, none of which expressed any difficulty about travelling to Greece. 3) We would like to assure you that everyone’s good health is a very important issue for us. The Mykonian Spiti takes this matter very seriously and from the first moment that Covid appeared, we have taken all the necessary measures to keep up to date with the guidelines of the Greek Ministry of Health and the World Health Organization. Naturally everyone that visits us is covid free and we make sure that nothing jeopardizes our guests’ health. 4) We recognize of course that the covid situation is very complex, and at the time of your cancellation (November-December), there was no indication that flights to Greece would be forbidden (as they weren’t), and as I explained, it was not possible to know the circumstances and the restrictions of April at that time. In any case, as you can see, at this time, covid restrictions are lifted almost all over the world and there are no flight issues to Greece. 5) On the viator page for the cooking class, through which you made the booking, it is clearly written that this activity is non-refundable for any cancellation reason. Specifically it reads: This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. I would like to clarify that no exception is mentioned that if you decide not to travel due to covid, then you will receive a refund. 6) When you decided to cancel, I replied to you explaining this policy and also suggesting the alternative to reschedule to a future date in 2022 (which according to the cancellation policy is not allowed). You replied by protesting and sent another email some time later, to which I repeated to you the same policy. Your response came a few days later: “Thank you for your response. Because the cooking class is nonrefundable and because US citizens are not allowed to travel to Greece, I would like to rebook the tour in 2023.” The above request was accepted for you, with the exact date of visit pending, which I asked you to send us by the end of the year, to block the cooking class positions for you. These are the facts that correspond to your review. I would like to ask you to reconsider and remove as soon as possible this undue comment, which had nothing to do with the cooking class itself. In any case, I would like to inform you that this review has been copied to our legal department, as we reserve every legal right to secure our proper image.